MotiMove Terms and Conditions
Last updated and effective from: 7 September 2026
1. About MotiMove and these Terms
These Terms and Conditions (the “Terms”) govern your access to and use of the MotiMove mobile application, related content, features, subscriptions and services made available by MotiMove (together, the “Services”).
The Services are provided by:
KVSV B.V., trading under the name MotiMove
Hoogveldseweg 7
5451 AA Mill
The Netherlands
Dutch Chamber of Commerce number: 80584357
VAT number: NL861725025B01
General enquiries: info@motimove.com
Privacy enquiries: dpo@motimove.com
In these Terms, “MotiMove,” “we,” “us” and “our” refer to KVSV B.V. “You” and “your” refer to the individual using the Services. “App Store” means the Apple App Store or Google Play, as applicable. “Subscription” means paid access to specified features for a defined or automatically renewing period.
By creating an account, selecting a button that clearly states that account creation constitutes agreement, purchasing a Subscription, or otherwise accessing or using the Services, you agree to these Terms. A separate checkbox is not required where the acceptance notice and links to these Terms and the Privacy Statement are clearly displayed before account creation.
If you do not agree to these Terms, you must not create an account or use the Services.
Our Privacy Statement explains how we process personal data and is available at https://www.motimove.com/nl/privacy. If you require these Terms in an accessible format or need language assistance, contact info@motimove.com.
2. Purpose and scope of the Services
2.1 General wellness and movement support
MotiMove is a general wellness, lifestyle and movement support application. Depending on the version available to you, MotiMove may allow you to:
- record daily movement and physical activities;
- set general movement or activity goals;
- maintain a personal journal;
- record perceived physical load, capacity or pain scores;
- record completed activities or active minutes;
- import selected activity information from supported external platforms;
- receive optional reminders and push notifications;
- review your personal activity history; and
- access general movement, activity and wellbeing information.
Features may differ according to your country, device, operating system, app version, Subscription or the organization through which MotiMove was recommended or made available.
2.2 General information only
Information and content provided through MotiMove are intended solely for general informational, lifestyle, movement and wellness purposes. General tips are not medical recommendations, are not intended to diagnose or treat a condition and do not replace consultation with a qualified professional.
3. MotiMove is not a medical device or healthcare provider
3.1 No medical device
MotiMove is not intended to operate as a medical device. It is not intended to diagnose, prevent, predict, treat, cure, mitigate or clinically monitor any disease, injury or medical condition, and it is not intended to determine whether medical intervention is required.
3.2 No healthcare relationship
MotiMove is not a hospital, clinic or healthcare provider. MotiMove does not practice medicine, provide physiotherapy or psychotherapy, issue prescriptions or make treatment decisions. No doctor-patient, therapist-patient or other professional healthcare relationship is created through use of the Services.
3.3 No automated medical advice
Pain scores, journal entries, activity records and perceived physical load information are intended to give you a personal overview. MotiMove does not use this information to provide automated medical diagnoses, treatment plans, clinical risk assessments, medical eligibility decisions or instructions to begin, change or discontinue medical treatment. Pain scores, activity records or journal entries should not be interpreted as confirmation that an activity is safe or medically appropriate for you.
3.4 No guaranteed outcome
Results from movement, exercise and lifestyle changes differ between individuals. MotiMove does not guarantee recovery, pain reduction, improved health or fitness, achievement of a particular goal, or any other physical, medical or therapeutic outcome.
4. Health, safety and emergencies
4.1 Exercise and movement risks
Movement and physical activity may involve risks, including discomfort, overexertion, falls and injury. Obtain suitable professional advice before beginning or materially changing an activity program if you have an existing injury or medical condition, recently underwent surgery, experience persistent or increasing pain, have cardiovascular problems or high blood pressure, experience dizziness, chest pain or unusual shortness of breath, are pregnant, use medication that may affect physical activity, or are uncertain whether an activity is suitable for you.
Stop an activity and seek appropriate assistance if you experience unexpected, severe or concerning symptoms. You should not use MotiMove as a reason to delay seeking medical advice, diagnosis, treatment or emergency assistance. If you have persistent, worsening, unexplained or concerning symptoms, you should consult a qualified healthcare professional.
4.2 Emergency notice
MotiMove is not an emergency service and is not monitored in real time. Do not use MotiMove to obtain emergency, medical, psychological or crisis assistance. If you or another person requires urgent assistance, contact the appropriate emergency services in your location immediately.
5. Eligibility and age
MotiMove is intended for individuals aged 18 years and older. The Services are not directed at children or minors.
By creating an account, purchasing a Subscription or using the Services, you confirm that you are at least 18 years old, have the legal capacity required to accept these Terms, that the information you provide is accurate and that your use is permitted under applicable law.
6. Accounts
6.1 Registration
MotiMove can be used free of charge without an account, with limited functionality. Some features require an account, premium access or a paid Subscription. You may be able to register using your email address, Apple, Google or another supported authentication method. Your email registration method is separate from the platform on which the app is made available. The app itself is available through supported Apple and Google products.
6.2 Account security
You are responsible for keeping your credentials confidential, restricting unauthorized access to your device and promptly notifying us if you suspect unauthorized account use. Contact info@motimove.com if you believe your account has been compromised.
6.3 Personal and non-transferable
Unless we agree otherwise, you may maintain one personal account. Your account and Subscription may not be sold, rented, transferred or shared with another person.
6.4 Account deletion
You may request account deletion through the app, where available, or by emailing info@motimove.com. Deleting the app does not delete your account or cancel a Subscription. Deleting your MotiMove account also does not automatically cancel an App Store Subscription. You must separately cancel the Subscription through Apple or Google.
7. Recommendations by healthcare and other organizations
Healthcare providers, employers, insurers, municipalities, universities, sports organizations, researchers or other organizations may recommend MotiMove or provide information about it. A recommendation does not make MotiMove a healthcare service and does not create a healthcare relationship with MotiMove.
Such organizations do not automatically receive access to your journal entries, activity information, pain scores, perceived physical load information or other personal information entered in the app. Any disclosure of personal data will occur only as described in the Privacy Statement and on a valid legal basis.
8. Scientific research
MotiMove may from time to time participate in, facilitate or support scientific, academic or clinical research concerning the use, usability or effectiveness of the Services.
Participation in identifiable research is voluntary unless data has been irreversibly anonymized so that it is no longer personal data. Where required, separate study information and consent will be provided. Personal data will be used for research only where permitted by applicable law and in accordance with the Privacy Statement and any applicable research protocol or consent requirements.
Healthcare providers, researchers, sponsors and other organizations do not automatically receive access to identifiable user entries. Research results may be reported in aggregated or anonymized form where individuals cannot reasonably be identified.
9. Free Services, Subscriptions and trials
9.1 Available plans
MotiMove can be used free of charge without an account for as long as the free version remains available, with limited functionality. MotiMove may also offer premium features, monthly or annual Subscriptions, promotional access, free trials or access supported by an organization. The available features, price and duration will be displayed before purchase or activation where applicable.
9.2 Purchases through Apple or Google
Paid Subscriptions are offered through the Apple App Store or Google Play. RevenueCat may be used as a technical subscription-management provider. RevenueCat does not replace Apple or Google as the platform through which you manage the applicable App Store purchase.
The applicable App Store processes the payment and its purchasing, billing, cancellation and refund rules also apply. MotiMove does not currently offer a separate website Subscription.
9.3 Information before purchase
Before confirming a paid Subscription, you will be shown the price, currency, billing frequency, Subscription period, applicable taxes where required, whether renewal is automatic, and relevant trial or introductory terms. Cancellation is managed through the applicable App Store, as described in these Terms and the App Store’s own subscription settings.
9.4 Automatic renewal
Unless stated otherwise before purchase, a Subscription renews automatically until cancelled. By purchasing an automatically renewing Subscription, you authorize the applicable App Store to charge the displayed Subscription price and applicable taxes to your selected payment method at the start of each renewal period.
You may disable automatic renewal through your Apple or Google account at any time. Unless mandatory law or the App Store rules provide otherwise, cancellation takes effect at the end of the current paid period, and you will normally continue to have access to the paid features until that period ends.
9.5 Free trials and promotional access
If a free or discounted trial, promotional code or other promotional access is offered and converts into a paid Subscription, the applicable duration, price after the promotional period, renewal terms and cancellation deadline will be shown where required by law, platform rules or the applicable App Store flow. Unless cancelled before the end of the trial or promotional period through your Apple or Google subscription settings, the Subscription will automatically convert into a paid, automatically renewing Subscription. Unless otherwise stated, a user may redeem only one trial or promotional offer.
9.6 Renewal reminders
MotiMove does not itself send trial-ending, renewal or billing reminders for App Store Subscriptions. Any such reminders are handled by the applicable App Store where required by law or platform rules. You remain responsible for managing your Subscription, without prejudice to mandatory consumer rights.
10. Prices, payments and refunds
10.1 Payment authorization
By purchasing a paid Service, you authorize the applicable App Store to charge the displayed price, applicable taxes and any other amount clearly disclosed and accepted before purchase.
10.2 Currency and third-party charges
Prices may be displayed in different currencies. Your bank or payment provider may charge currency conversion, international transaction or other processing fees. Such fees are not charged by MotiMove.
10.3 Price changes
Subscription prices may change. A change ordinarily applies only to a future renewal and will be communicated where required. You may cancel before the new price takes effect. Apple or Google may require additional acceptance of a price change.
10.4 Refunds
Refund rights depend on applicable consumer law and the rules of the App Store through which the purchase was made. Refund requests generally must be submitted to Apple or Google. Nothing in these Terms excludes a refund, remedy or consumer right that cannot lawfully be excluded.
10.5 Failed payments
If payment cannot be completed, paid functionality may be restricted or the Subscription may lapse. MotiMove will not impose undisclosed cancellation or collection charges.
11. Push notifications and communications
MotiMove may offer optional push notifications for reminders about movement, activities or journal use. Push notifications are sent only after the user grants the required device permission and can be disabled through the app or device settings.
We may send operational communications about account security, material Service changes, legal notices and customer support. Marketing communications will be sent only where the permission required by applicable law has been obtained, and you may unsubscribe from marketing at any time.
12. Acceptable use
You may use the Services only for lawful, personal and non-commercial purposes unless MotiMove has expressly authorized another use. You must not:
- use the Services in violation of applicable law;
- impersonate another person or provide deliberately false account information;
- access another person’s account without permission;
- sell, transfer, rent or share your account;
- attempt unauthorized access to systems, accounts or data;
- interfere with the security, integrity or operation of the Services;
- introduce malware, viruses or harmful code;
- circumvent security measures or access restrictions;
- scrape or systematically extract content or data without permission;
- use automated systems in a way that places an unreasonable burden on the Services;
- reverse engineer, decompile or disassemble the Services except where applicable law expressly permits this;
- copy, distribute or commercially exploit MotiMove content without permission;
- violate intellectual-property, confidentiality or privacy rights;
- use the Services to threaten, harass, defraud or harm another person; or
- assist another person in carrying out prohibited activity.
Nothing in these Terms restricts conduct that cannot legally be restricted, including statutory rights relating to interoperability, accessibility, consumer protection or authorized security research.
13. Private entries, submitted content and feedback
13.1 Your entries
MotiMove does not provide a public community function. Journal entries, pain scores, goals and activity descriptions are intended as private account content. As between you and MotiMove, you retain your rights in original content you submit.
13.2 Limited operational license
You grant MotiMove a limited, non-exclusive, worldwide and royalty-free license to host, store, reproduce, process and display your content only as necessary to provide, synchronize, maintain, secure and support the Services, create backups, comply with legal obligations and establish, exercise or defend legal claims.
This license does not allow MotiMove to use private journal entries for unrelated advertising. It ends when the content is deleted, except where temporary retention is technically necessary, legally required or otherwise permitted under the Privacy Statement.
13.3 Your responsibilities
You must not submit unlawful or infringing content, malicious code, or another person’s confidential or personal information without appropriate authority and a lawful basis.
13.4 Feedback
If you voluntarily provide product ideas, suggestions or general feedback, MotiMove may use them to develop and improve its products without payment or attribution. This does not convert private journal information into feedback.
14. Intellectual property
The Services, including their software, source code, interfaces, designs, trademarks, text, graphics, videos, audio and other materials, are owned by or licensed to MotiMove and protected by applicable intellectual-property laws.
Subject to compliance with these Terms, MotiMove grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to use the Services for their intended purpose.
You do not receive a right to sell or commercially distribute the Services, reproduce or publish a substantial part of the content, remove ownership notices, use MotiMove branding without permission or build a competing product using protected MotiMove materials.
Intellectual-property complaints may be sent to info@motimove.com with sufficient information to identify the protected work, the disputed material and the basis of the complaint.
15. Third-party services and integrations
MotiMove may integrate with third-party services such as Apple Health, Google Health Connect or other supported fitness services, Apple or Google authentication, the Apple App Store, Google Play, RevenueCat, cloud hosting services and external websites.
Your use of a third-party service may also be governed by that provider’s terms and privacy notice. MotiMove is not responsible for the independent acts, content or availability of third-party services outside our reasonable control. This does not exclude responsibility that applicable law imposes on MotiMove for processors or suppliers.
Optional integrations can generally be disabled through MotiMove or your device settings.
16. Data export and privacy rights
MotiMove does not currently provide a self-service data export feature in the app. This does not limit any right of access, data portability or other privacy right available under applicable data-protection law. Requests may be sent to dpo@motimove.com and will be handled in accordance with the Privacy Statement and applicable law.
17. Availability, maintenance and changes
17.1 Availability
We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability. The Services may be unavailable due to maintenance, technical failures, security incidents, internet or hosting disruptions, legal requirements or circumstances outside our reasonable control.
17.2 Updates
We may issue updates to improve functionality, resolve bugs, maintain compatibility or accessibility, address security risks or comply with legal requirements. Certain updates may install automatically depending on your settings. You are responsible for installing reasonably necessary updates, while MotiMove remains responsible for updates required by mandatory consumer law.
17.3 Changes and discontinuation
We may reasonably add, change or remove functionality. We will not materially reduce the core functionality of a prepaid Subscription without providing an appropriate alternative, termination option, proportionate refund or other remedy where required by law.
18. Future features, automation and artificial intelligence
MotiMove does not currently offer artificial-intelligence features. MotiMove may introduce new features in the future, including automation or artificial intelligence. Before or when such features are introduced, MotiMove may provide additional terms, notices, consent options or privacy disclosures.
No future feature will automatically become subject to a medical purpose merely because it uses automation or artificial intelligence. If a future feature materially changes the regulatory or privacy position of the Services, the applicable documentation and user flow will be updated before deployment where required.
19. Suspension and termination
19.1 By you
You may stop using MotiMove at any time, disable automatic renewal, request account deletion or exercise applicable statutory cancellation rights.
19.2 By MotiMove
We may restrict, suspend or terminate access if you materially or repeatedly violate these Terms, engage in fraud or unlawful activity, create a material security risk, fail to pay amounts due, if a competent authority requires action, or if continued provision is no longer reasonably possible.
Where appropriate, we will provide notice and an opportunity to correct the issue. We may act immediately where reasonably necessary to prevent fraud, unlawful conduct, harm or a material security incident.
19.3 Consequences
After termination, your right to use the Services ends, paid functionality may stop, accrued obligations remain due and personal data will be handled under the Privacy Statement. Provisions intended by their nature to survive termination remain effective.
20. Disclaimers and statutory guarantees
To the extent permitted by applicable law, the Services are provided on an “as available” basis. MotiMove does not guarantee that every feature will always be available, that the Services will work on every device, that all content will be complete or error-free, or that use will produce a specific result.
Nothing in these Terms excludes or limits mandatory consumer rights, statutory guarantees or conformity requirements, liability for fraud or intentional misconduct, liability for gross negligence where it cannot be excluded, liability for death or personal injury where exclusion is prohibited, or any other liability that cannot legally be excluded.
21. Limitation of liability
21.1 Your decisions and conduct
You remain responsible for deciding whether an activity is suitable, following reasonable safety instructions, using appropriate surroundings and equipment, stopping when concerning symptoms occur and consulting a suitable professional when necessary.
21.2 Foreseeable loss
Where MotiMove is liable to a consumer, MotiMove is responsible for loss that is a foreseeable consequence of our breach or failure to use reasonable care, subject to applicable law. MotiMove is not responsible for loss caused by unlawful or improper use, failure to follow instructions, materially inaccurate information supplied by you, unauthorized account sharing, independent third-party services or circumstances outside our reasonable control.
21.3 Business losses
If you use MotiMove for commercial or professional purposes without a separate written business agreement, MotiMove is not liable, to the extent permitted by law, for loss of profit, revenue, business, opportunity or indirect or consequential business loss.
21.4 Financial cap
For paid consumer Services, and only where lawful, MotiMove’s aggregate contractual liability is limited to the greater of the amount paid for the relevant Services during the 12 months preceding the event giving rise to the claim or EUR 5,000, or the equivalent in local currency. This limit does not apply to liability that cannot lawfully be limited.
22. Changes to these Terms
We may update these Terms to reflect changes to the Services, law, regulation, security requirements, new countries or features, changes to our corporate structure, or clarifications and corrections.
If a change materially affects your rights or obligations, we will provide reasonable advance notice through the app, by email or another appropriate method. Where required, we will ask you to actively accept the updated Terms. Material changes will not retroactively reduce rights relating to a prepaid period unless permitted by applicable law.
23. Regional consumer rights
MotiMove is available internationally. Consumer, subscription, digital-content, cancellation and liability laws differ between countries and sometimes between states, provinces and territories. Nothing in these Terms deprives you of mandatory protections applicable where you reside. If these Terms conflict with mandatory local law, mandatory local law prevails.
24. European Union and European Economic Area
If you are a consumer habitually resident in the EU or EEA, Dutch law applies without depriving you of mandatory consumer protections available under the law of your habitual residence.
Because MotiMove Subscriptions are currently purchased through Apple or Google and not directly through a MotiMove website, purchase, withdrawal, cancellation and refund handling may be administered by the applicable App Store. This does not remove statutory rights that apply to you.
Where an eligible distance contract is concluded directly with MotiMove in the future, you will generally have a 14-day right of withdrawal subject to statutory exceptions and any valid request for immediate supply of digital content or services. Acceptance of these Terms alone does not waive a statutory withdrawal right.
If digital content or a digital service does not conform to the contract, you may be entitled to restoration of conformity, price reduction, termination, reimbursement or another remedy provided by applicable law. You are not required under these Terms to submit disputes to mandatory arbitration.
25. United Kingdom
If you are a consumer habitually resident in the United Kingdom, nothing in these Terms affects mandatory rights under applicable UK consumer law. You retain any statutory cancellation, digital-content, subscription, refund and remedy rights available to you.
MotiMove will adapt its Subscription disclosures, reminders and cancellation processes as new UK subscription requirements become applicable. You may bring proceedings in any court that has jurisdiction under applicable UK consumer rules.
26. United States
26.1 Federal and state rights
Federal and state law may provide additional rights concerning automatic renewal, free trials, Subscription disclosures, renewal reminders, recurring-charge consent, price changes, cancellation methods and refunds. More favorable mandatory state rights prevail.
26.2 Automatic-renewal compliance
Before an automatically renewing Subscription is charged, the material renewal terms will be disclosed and the authorization required by applicable law will be obtained. Cancellation will be available through the applicable App Store and, where required, through an accessible online method.
26.3 Indemnification
To the extent permitted by law, you agree to indemnify MotiMove and its directors, officers and employees against third-party claims and reasonable costs arising directly from your unlawful use, intentional or material violation of these Terms, content submitted by you that infringes another person’s rights, or your fraud or willful misconduct. This does not apply to the extent caused by MotiMove’s negligence, unlawful conduct or breach.
26.4 Informal dispute process
Before formal proceedings, send a notice to info@motimove.com with the subject “US Dispute Notice,” including your name, account email address, state of residence, description of the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute for at least 30 days.
27. Canada
If you are a consumer resident in Canada, nothing in these Terms excludes mandatory federal, provincial or territorial rights, including rights relating to internet agreements, automatic renewal, contract changes, cancellation, refunds, class proceedings or dispute resolution.
Any dispute-resolution, governing-law or forum provision applies only to the extent allowed in your province or territory.
If you are resident in Quebec, mandatory Quebec consumer protections and applicable French-language requirements apply.
28. Australia
If you are a consumer in Australia, the Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies statutory consumer guarantees, remedies for failure to comply, protections against misleading conduct or protections against unfair terms in standard-form contracts.
Any limitation of liability applies only to the extent permitted by Australian law. Material changes to prepaid Services will be accompanied by appropriate notice, cancellation rights or remedies where required.
29. New Zealand
If you are a consumer in New Zealand, nothing in these Terms excludes or limits rights and remedies available under New Zealand consumer law, including the Consumer Guarantees Act and Fair Trading Act where applicable. Liability, governing-law and forum provisions apply only to the extent permitted by New Zealand law.
30. Switzerland and other countries
If you reside in Switzerland or another country not specifically addressed above, these Terms are governed by Dutch law, while you retain mandatory consumer rights available in your country. Any liability limitation applies only where lawful, and you retain access to any locally mandatory court or dispute procedure.
31. Governing law and disputes
Subject to the regional provisions, these Terms are governed by Dutch law. Before formal proceedings, contact info@motimove.com so we can attempt to resolve the matter. Consumers retain mandatory governing-law, jurisdiction, regulatory complaint and dispute-resolution rights available in their country of residence.
Users who are not consumers agree that the competent courts in the Netherlands have exclusive jurisdiction unless otherwise agreed in writing.
32. General legal provisions
32.1 Entire agreement and priority
These Terms, the Privacy Statement, the information displayed in the applicable App Store at purchase and any applicable supplemental terms constitute the agreement concerning the Services. In case of conflict, the following order applies: mandatory law; specific purchase terms; supplemental feature terms; regional terms; and these general provisions.
32.2 Assignment
You may not transfer your account or contractual rights without our prior written consent. MotiMove may transfer its rights and obligations in connection with a merger, restructuring, sale, asset transfer or transfer to an affiliate, provided that mandatory rights are not reduced. Notice will be provided where required.
32.3 No waiver
A delay or failure to enforce a right does not waive that right.
32.4 Severability
If a provision is invalid or unenforceable, it will be adjusted or removed only to the extent necessary. The remaining provisions remain effective.
32.5 Force majeure
Neither party is responsible for delay or failure caused by circumstances outside its reasonable control. This does not affect payment obligations already due, statutory refunds, consumer guarantees or obligations that cannot lawfully be excluded.
32.6 No third-party rights
Except where expressly provided or required by law, these Terms do not grant enforceable rights to anyone other than you and MotiMove. Apple, Google and other platform providers may have rights under their own terms.
32.7 Language
These Terms may be available in multiple languages. If translations differ, the English version will be used to interpret the intended meaning to the extent permitted by applicable law. This does not deprive consumers of mandatory rights concerning language, transparency or interpretation.
33. Contact and complaints
Questions, complaints, cancellation questions and legal notices may be submitted to:
KVSV B.V. / MotiMove
Hoogveldseweg 7
5451 AA Mill
The Netherlands
General enquiries: info@motimove.com
Privacy enquiries: dpo@motimove.com
We aim to acknowledge complaints within 14 days and to resolve them within a reasonable period. You may also submit a complaint to a competent consumer-protection, privacy or other regulatory authority.